Contact the Ukraine VPS Server Team
Questions about a Kyiv VPS, an RDP desktop, a dedicated server or a .com.ua domain? Our team works through the ServerSlot platform, and the quickest way to reach an engineer is a support ticket. Choose the option below that fits your request.
Support ticket
The fastest way to reach an engineer for sales, technical or billing questions.
What to Include in Your Message
A complete first message lets us answer without back-and-forth. Please include:
- Your service ID or domain if the question is about an existing server.
- The product you are interested in: Ukraine VPS, Kyiv dedicated server, Windows RDP or a domain.
- A short description of the workload, such as a WordPress shop, CI runners for a development team or a Windows desktop for accounting, plus expected traffic and number of users.
- Operating system preferences, including the Windows edition if relevant.
- For technical issues: what you were doing, the exact error message, the time it happened and any steps you have already tried.
- For billing questions: the invoice number and your preferred payment method (crypto, Visa, Mastercard, PayPal or bank transfer).
Never send passwords in plain text by email. If an engineer needs access, they will explain the safest way to provide it within the ticket.
Where Our Servers Are
All VPS, RDP and dedicated servers offered on this site are hosted in a Tier III facility in Kyiv, Ukraine. The site has UPS backup and connects through several internet carriers, with peering at the UA-IX exchange for domestic traffic and routes west to Poland, Slovakia, Hungary and Romania. If you would like to check latency from your own network before ordering, ask for a test IP in a sales ticket.